Items in Quarantine

Why items in quarantine?

1. For active & approved accounts

If your account is currently active, an item is under Quarantine of your Inbox in 02 cases:

• The item comes under a name which is not already approved on your account
• The item is delivered by USPS while we don't have a form 1583 on file from you.

Items in quarantine can't be shipped, opened, or scanned. You'll need to get the items out of Quarantine before performing these actions.

You can view basic details in your inbox, under "Quarantine" section.

Quarantine section is to protect the recipient's privacy and confidentiality. 

2. For awaiting start date account

If you request to activate your account at a later date and your items come prior to the start date, they will be visible in your account under the Quarantine section.

How to get an item out of Quarantine?

1. For active and approved accounts

Depending on why the item is under Quarantine, you might need to:

• Add and verify the name for your account. US Global Mail is only authorized to receive mail and packages under names in your account. 
• Provide US Global Mail your form 1583. The form authorizes us to receive your USPS mail.

If you want to access the item, please complete the above process within 60 days. Otherwise, the items will be automatically returned to senders or discarded. 

2. For awaiting start date account

 You can either:

• Wait till the start date to decide how to handle the items
• Activate the account immediately to proceed. Send us a request.