You can cancel your shipment if your shipment is still in the queue and is in one of the following statuses: New Request (can't ship) or In Queue.
Note: US Global Mail shipment schedule
We process requests during our business hours: 8am - 6pm Mon - Fri. Shipment schedule for requests placed:
- By 1 pm: Ship same day
- Between 1-3pm: Can ship same day with an expedited fee of $5
- After 3 pm: Ship the next day
All time is US Central Time (GTM-6:00).
CHECK YOUR SHIPMENT STATUS
You can check your shipment status by scrolling down to the "Shipment Requests" section in Inbox.
These shipments are not processed yet. If your shipments are not there, they are already shipped.
HOW TO CANCEL A SHIPMENT
1. Log In To Your Account, click INBOX, scroll down to Shipment Request
2. Log In To Your Account, click INBOX, scroll down to Shipment Request
Check the box on the left. Scroll down and click "CANCEL SHIPMENT REQUEST" to cancel.
ITEMS RETURN TO INBOX
Once shipment cancellation completed, the packed box/shipment will appear in your virtual inbox within 24 hours.
The payment will be refunded back to your credit card. It takes 3-5 business days to see the funds back in your account.