Using US Global Mail

Receiving mail

• How to receive mail at your new US Global Mail address
• Redirecting to receive mail at Your US Global Mail Address
• How to update or cancel your existing USPS Mail Forwarding request
• Mail Arrival Notification
• Check your mail
• Why is an item not in your inbox yet?

Account Set up

• Select a default payment
• Reset Password
• Update Your Account Email and Password
• Changing Your Service Plans
• Manage Your Forwarding Addresses
• Managing Account Names

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Shipping & Picking Up

• Rates and Shipping Explained
• How are shipping rates calculated?
• A complete shipment guide
• Placing a Shipment Request
• Same - day shipping turnaround
• Bundling your packages before shipping

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Security

• How do you ensure the security of my mail in your facilities?
• Do you store my credit card information on your site?
• How do you ensure my credit card information is secure?
• Can I request deletion of a scan from your system if needed?
• How do you ensure discarded mail is handled securely?

Key Features

• Using our address to vote
• How does sales tax work if I have an address with US Global Mail?
• Open and Inspect Packages
• Virtual Mailbox Basics
• Check Deposit
• Letter Scanning

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Payment & Billing

• Suspended Account
• Payment Methods, Verification, and Billing
• Add New Credit Card To Your Account
• Verify your credit card
• Update Credit Card Information in Your Account
• Delete Your Credit Card Information in Your Account

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Product Development

• Report a bug
• Product Development and Feedback

Closing Accounts

• Wind-down Option When Closing Account
• Closing Your Account
• Pausing and Resuming Your Account